Terms & conditions

Please find below our general terms and conditions for online sales on the pavuna online shop www.pavunaparka.com.

Your supplier and contractor pavuna is a service of:

Vanessa Platz
Nordendstraße 64
80801 München

email: info@pavunaparka.com

phone: +49 17623561172

VAT-ID: DE291308153

Managing Director: Vanessa Platz

Throughout the site, the terms “we”, “us” and “our” refer to pavuna. pavuna offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


  • 1 General

(1) All offers, purchase agreements, deliveries and services related to orders placed by our customers through our online shop at www.pavunaparka.com are subject to these general terms and conditions. The following terms and conditions act as a signed contract for the supply of the goods offered by pavuna between the client, including its successors, and pavuna, Vanessa Platz, Nordendstraße 64, 80801 München (hereinafter referred to as „pavuna“) through the online shop www.pavunaparka.com.

(2) The products offered in our online shop are intended for consumers, but only if they themselves are the end-users of our products. For purposes of these general terms and conditions, (i) consumers are any natural persons who enter into a transaction for purposes which can be attributed primarily to neither their commercial nor freelance professional activities (§13 of the German Civil Code – BGB).

(3) Customer terms and conditions do not apply, even if we do not explicitly reject their validity on a case-by-case basis.

(4) Contracts with customers are made exclusively in English and hence, only this English version of these terms and conditions shall apply.


  • 2 Order and entering into a contract

(1) Our offers in the online shop are not binding.

(2) By placing an order in our online shop, the customer makes a binding offer to purchase the product in question. We have until the third business day after the offer to purchase is received to accept or reject said offer.

(3) Immediately upon receipt of the offer to purchase, we will send confirmation that we have received the offer, but such confirmation does not constitute acceptance of the same. We will have accepted the offer only when we notify the customer of said acceptance (via email) or otherwise send the goods ordered. The purchase contract comes into force only upon our acceptance of the customer's offer to purchase.

(4) Customers classified as consumers according to the BGB are entitled to revoke their offer and return the goods ordered in accordance with the special rescission and return policy provided when they placed their order on our website.

(5) To change your order, or for questions about our return policy you may contact us by e-mail at info@pavunaparka.com .

(6) The minimum age to complete an order is 18 years. Children under 18 years of age must have parental consent before placing an order.


  • 3 Pricing and payment

(1) Our prices include statutory VAT, but do not include shipping costs. Customers are responsible for paying any applicable duties or other charges.

(2) We only accept those payment methods displayed to customers as they place their order.

(3) For orders, the prices listed at the time of ordering the products apply.


  • 4 Shipment, shipping costs and transfer of risk

(1) Any deadlines and dates we provide for the shipment of goods are approximate. Unless any other period is specified in the item description, the product is delivered in Germany within 3 - 5 working days. In case of deliveries outside of Germany, we delivery within 5 - 7 working days after the order confirmation.

(2) All delivery deadlines specified by us when customers place their orders or otherwise agreed shall begin on the day we receive the full purchase price (including VAT and shipping costs).

(3) If the goods ordered are not available, we will notify the customer immediately. If the goods are not available for the foreseeable future, we are entitled to withdraw from the contract. If we withdraw from the contract, we will immediately refund any payments already made by the customer.

(4) Deliveries within Germany and abroad are generally made by DHL.

(5) The products are delivered all over Europe as well as Switzerland and Norway. In addition to the prices indicated in our online shop, we charge €6.00 shipping costs per order for deliveries within Germany. Deliveries to other EU countries are as follows:

EU €16.00

Switzerland €28.00

Any duties, fees, taxes and other government levies are payable by the buyer.

(6) We are responsible solely for the timely, proper handover of the goods to the shipping company and are not responsible for any delays caused by the carrier. Any shipping time we might indicate is therefore not binding.

(7) For consumers the risk of unexpected loss and accidental deterioration of the ordered goods passes over with the delivery thereof to the consumer or a recipient appointed by them. This applies regardless of whether the shipment is insured or not. In other cases, the risk of an unforeseen loss and accidental deterioration of ordered goods passes over with the delivery, forwarding transactions for the delivery of the goods to the carrier or otherwise while dispatching to a chosen person or agency responsible for the buyer.


  • 5 Right of retention

(1) We retain title to the goods delivered by us until such time as we receive full payment of the purchase price (including VAT and shipping cost) for the product in question.

(2) The customer is not entitled to resell the goods delivered by us while we retain title without our prior written consent.


  • 6 Liability

(1) We are not liable on any legal grounds for any damages caused by any atypical use of the product. Our liability is also excluded for any damages resulting from the loss of data if its restoration is not possible or made more difficult due to missing or insufficient backups of said data. The foregoing limitation on liability shall not apply in cases of intent or gross negligence.


  • 7 Return policy and right to withdrawal

(1) If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal. The right of withdrawal does not apply to products that have been personalized for the customer. Return costs are at the expenses of the consumer. Consumers generally have a statutory right to withdraw from transactions made over a distance, a right which the seller must notify them of in accordance with the statutory pattern.

(2) Withdrawal Policy / Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Vanessa Platz, Nordendstr. 64, 80801 München, Germany, email: info@pavunaparka.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form

Sabrina Platz

Buscherstraße 7

40239 Düsseldorf


email: info@pavunaparka.com


Hereby I give notice that I withdraw from my contract of sale of the following goods:




Ordered on*: ___________________


Received on*: ___________________


Name of consumer(s): ______________________________________________________________




Address of consumer(s): ______________________________________________________________


Signature of consumer(s):




(just if submitted on paper)



Date: ___________________



*Delete as appropriate.


End of right of withdrawal policy.


The return of goods should be made to the following address:

Sabrina Platz

Buscherstraße 7

40239 Düsseldorf



  • 8 Warranty

(1) Statutory warranty regulations apply.


  • 9 Data protection

(1) For data protection, please refer to the provisions of our privacy policy.


  • 10 Applicable law and jurisdiction

(1) The law of the Federal Republic Germany and binding international privacy laws shall apply to this agreement, with the exclusion of the UN law for international sales.

(2) If the customer is a merchant as defined in §1(1) HGB, a legal entity under public law, or a special fund under public law, the courts in Munich shall have exclusive jurisdiction for all disputes arising out of or in connection with the contract in question. In all other cases we or the customer may bring action in any court having jurisdiction according to the law. 

  • 11 Severability

(1) If any provision in this Agreement, including this clause, is entirely or partially invalid, or if the contract contains a gap, the validity of the remaining provisions or parts of such provisions remains unaffected.


Updated 10.10.2015











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